Support & Care
Return Policy
turboxs is committed to your satisfaction. Below you'll find clear windows, eligibility rules, and a streamlined return process—so you can shop with confidence.
Return window and important notes
Return Window
14 Days
Standard Returns
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
48 Hours
Quality Issues
Immediate reporting for manufacturing defects or shipping damage.
Important notes
- Original serial number (SN) verification is required for all returns.
- We strongly recommend recording an unboxing video to protect your claim.
Eligibility and exclusions
Return Eligibility
Original Sealing
Factory seals intact for electronics and serialized goods.
Original Packaging
All inserts, accessories, and manuals included.
Perfect Condition
No scratches, odors, wear, or user-induced damage.
Non-Returnable Items
TIMELINE
Returns after the 14-day window
SAFETY
Damage from improper voltage or installation
HYGIENE
Opened personal care or wearable items
SPECIAL ORDER
Custom or final-sale configurations
Refund Process
- 1
Submit Request
Log into your account and initiate a return from your order history.
- 2
Return & Verification
Ship the item to our processing center using the provided instructions.
- 3
Inspection
Our team verifies condition within 3 business days.
- 4
Refund
Funds typically reach your account within 5–10 business days.
Shipping cost responsibility
We cover costs
Wrong item shipped, defects, or verified quality issues—we pay return shipping.
Buyer covers costs
Change of mind, wrong size ordered, or other personal reasons—return shipping is yours.
Still have questions?
Our support team is here to help with returns, refunds, and order issues.