Shipping Policy
Last Updated: April 2024
TurboXS is committed to building a transparent and efficient global supply chain. While our suppliers are located worldwide, the following policy applies only to orders within the United States and outlines how we process, ship, and track your orders.
Shipping Coverage (Product Scope)
We focus on serving the U.S. market. With a global network of suppliers, we are dedicated to providing accurate and reliable delivery services to destinations across the United States. You can view available shipping regions and carrier options at checkout.
Processing & Delivery Time
Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, the estimated delivery time is 7–15 days. During peak seasons or promotional periods, processing and shipping times may be slightly extended—if there are any delays, we will notify you accordingly.
Shipping Carriers & Delivery Times
Hongkong Post
Standard Register
7–14 Days
EMS
Priority Air Mail
5–10 Days
DHL Express
Global Logistics
2–5 Days
Shipping Rates
Rates are calculated at checkout based on destination, weight, and carrier.
Free Shipping over ₫500,000
Order Tracking
Tracking numbers are sent to your email once your order ships. You can also view live status anytime in My Orders on your account dashboard.
Customs, Duties & Taxes
International shipments may be subject to VAT, import duties, and customs processing fees assessed by local authorities. These charges are the recipient's responsibility and are not included in the product or shipping price paid to turboxs. Policies vary by country; please contact your local customs office if you need estimates.
Important Notes
Shipping Claims
Report missing or undelivered packages within 14 days of the estimated delivery date.
Damaged Goods
Contact support with clear photographic evidence of the outer box and product condition.
Unboxing Video
A continuous unboxing video is strictly required for damage and shortage claims.
